Delivery Information

Last updated: 25 September 2026

This page explains how we package and deliver orders placed through acousticmatters.uk.

1. Delivery areas

We currently deliver to:

• United Kingdom

• European Union

If an address is outside our normal delivery area, the website may not allow the order to be completed.

2. Delivery options

The delivery options available for your order will be displayed during checkout.

Current delivery options may include:

Delivery estimates are provided as a guide and are not a guarantee unless expressly stated otherwise.

3. Dispatch

Orders are normally dispatched within:

2 working days

after the order has been accepted and payment has been authorised or received, as applicable.

Orders placed at weekends or on public holidays may be processed on the next working day.

4. Delivery address

Please check your delivery address carefully before completing your order.

We cannot guarantee that an order can be redirected after it has been dispatched.

If you realise that you have entered an incorrect address, contact us as soon as possible.

5. Delayed deliveries

Delivery times can occasionally be affected by circumstances outside our control, including postal delays, severe weather, industrial action and other disruption.

If your order has not arrived within the expected delivery period, please contact us and we will investigate.

6. Damaged packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, please take photographs of the packaging and the damaged item.

This helps us investigate the problem with the delivery provider.

7. Missing deliveries

If an order does not arrive, please contact us.

We may need to allow the delivery provider's normal investigation period to pass before a replacement or refund can be arranged.

8. Multiple items

Where an order contains several products, we may send the products in one or more packages.

If products are dispatched separately, you may receive more than one delivery.

9. Tracking

Where tracking is available, we will provide tracking information when your order is dispatched.

Tracking information is provided by the delivery provider and may not update immediately after dispatch.

10. International delivery

Where international delivery is available, the customer may be responsible for customs charges, import duties, taxes or other charges imposed by the destination country.

Any such charges are outside our control.

11. Delivery times and your legal rights

We will meet our legal obligations concerning delivery.

Unless a different delivery period has been agreed, online sellers generally have obligations concerning delivery within 30 days.

12. Contact us

For delivery enquiries:

Acoustic Matters
Email: support@acousticmatters.uk

Please include your order number whenever possible.