Selling Your Media – Terms

Last updated: 25 September 2026

These terms apply when you offer CDs, DVDs or other media to Acoustic Matters for purchase.

By submitting a selling request, you agree to these terms.

1. How the selling service works

Our selling service allows you to offer eligible CDs and DVDs to us.

The process normally works as follows:

1. You provide details of the items you wish to sell.

2. We provide an initial valuation or offer, where applicable.

3. You send or deliver the items to us.

4. We inspect the items.

5. We confirm the final items accepted and the amount we will pay.

6. We make payment to you using the agreed payment method.

An initial online valuation is not necessarily a final purchase price unless we expressly state otherwise.

2. Eligibility

You must be legally entitled to sell the items you submit.

You must not submit:

• Stolen goods

• Goods belonging to another person

• Goods subject to a dispute

• Counterfeit or unauthorised copies

• Items that you are otherwise prohibited from selling

By submitting an item, you confirm that you have the right to sell it to us.

3. Item condition

We may assess items based on factors including:

• Condition of the disc

• Condition of the case

• Artwork and inserts

• Completeness

• Whether the item plays correctly

• Edition or release

• Barcode or catalogue information

• Demand

• Whether the item is suitable for resale

An item may be rejected if its condition does not meet our requirements.

4. Initial valuations

Any valuation displayed by the website before inspection is an estimate unless expressly stated to be a final offer.

The final amount may differ following inspection.

For example, the final amount may be reduced where:

• An item is damaged

• A disc is scratched

• Artwork is missing

• The item is incomplete

• The item is not the version described

• The item fails our quality checks

• The item is not suitable for resale

5. Items we do not accept

We may decline to purchase an item for any lawful reason, including where the item:

• Is damaged beyond our resale requirements

• Is incomplete

• Is counterfeit

• Is not the item submitted

• Cannot be authenticated or identified

• Has insufficient resale value

• Is otherwise unsuitable for our stock

6. Inspection

We may inspect items after they are received.

The inspection may include checking the physical condition of the item, disc condition, packaging, barcode, catalogue information and whether the disc can be read or played.

7. Final offer

After inspection, we may provide a final offer.

Where the final offer differs from the initial valuation, we will explain the difference where appropriate.

You may be given the opportunity to accept or reject the revised offer.

8. Acceptance

A purchase is only completed when we have accepted the items and the final purchase price has been agreed.

Until then, the transaction may remain subject to inspection and confirmation.

9. Payment

Once the transaction has been completed, we will make payment using the payment method agreed with you.

Where payment is made electronically, you are responsible for ensuring that the payment details you provide are correct.

If you provide incorrect payment information, we may be unable to complete payment until the information is corrected.

10. PayPal payments

Where PayPal is offered as a payment method, payment may be made to the PayPal account or email address you provide.

You are responsible for ensuring that the PayPal details you provide are correct and belong to you.

11. Rejected items

If we do not purchase an item, we may offer to return it to you.

Where applicable, we will explain how rejected items will be handled before the transaction is completed.

If you do not request the return of rejected items within the period specified by us, the items may be handled in accordance with the instructions provided to you.

12. Items sent to us

You should package items securely before sending them to us.

We are not responsible for damage caused by inadequate packaging before the items are received by us.

We recommend using an appropriate postal service and obtaining proof of postage.

13. Ownership

By submitting an item for sale, you confirm that you own the item or have full authority to sell it.

We reserve the right to refuse or cancel a transaction where we reasonably believe that an item may not have been lawfully obtained or may not be legally sold.

14. Fraud and misuse

We may suspend or refuse transactions where we reasonably suspect fraud, misuse of the service, inaccurate information or unlawful activity.

Where appropriate, information may be provided to relevant authorities.

15. Changes to the selling service

We may change the products we accept, valuation methods, payment methods and other aspects of the selling service from time to time.

The terms applying to a particular transaction will be those applicable when the transaction is agreed.

16. Contact us

Questions about selling your media should be sent to:

Acoustic Matters
5 Canterbury Road, Sittingbourne, Kent ME10 4SG
Email: support@acousticmatters.uk