Terms and Conditions

Last updated: 25 September 2026

These Terms and Conditions govern your use of Acoustic Matters and the purchase and sale of CDs, DVDs and other media through our website at acousticmatters.uk.

By using this website, you agree to these Terms and Conditions. If you do not agree with them, please do not use the website.

1. About Us

This website is operated by:

Acoustic Matters
5 Canterbury Road, Sittingbourne, Kent
ME10 4SG
United Kingdom

Email: support@acousticmatters.uk
Telephone: 07801 187198

Company registration number: (06263952)
VAT registration number: NOT APPLICABLE

2. Using Our Website

You may use this website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Interfere with the operation or security of the website.

• Copy or reproduce our website content without permission.

• Submit information that you know to be false or misleading.

We reserve the right to suspend or restrict access to the website where we reasonably believe these Terms and Conditions have been breached.

Buying Media From Us

3. Products

We sell CDs, DVDs and other physical media as described on the website.

We make reasonable efforts to ensure that product descriptions, photographs, prices and availability are accurate. However, photographs may be representative and the actual item may differ slightly in appearance.

Where a product is described as used, second-hand or pre-owned, its condition will be described as accurately as reasonably possible.

Unless specifically stated otherwise, all products are supplied subject to availability.

4. Prices

All prices displayed on the website are in pounds sterling (£).

Unless otherwise stated, prices include VAT where VAT is applicable.

Delivery charges, where applicable, will be displayed before you complete your purchase.

We reserve the right to change prices at any time. A price change will not affect an order that we have already accepted.

If a product is listed at an obviously incorrect price due to an error, we may contact you before accepting the order.

5. Placing an Order

When you place an order through the website, you are making an offer to purchase the products in your basket.

You will receive an order acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.

A contract for the sale of products is formed when we confirm that your order has been accepted.

We reserve the right to refuse or cancel an order where, for example:

• The product is unavailable.

• There is an obvious pricing or description error.

• We suspect fraudulent activity.

• We are unable to obtain payment authorisation.

• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after you have paid, we will refund any payment received for the cancelled products.

6. Payment

We accept the payment methods displayed during checkout.

Payments may be processed by third-party payment providers, including PayPal and/or card payment providers.

Your payment details are processed securely by the relevant payment provider. We do not normally have access to your full payment card details.

Where a payment is authorised before your order is dispatched, the payment may not be captured until the order is ready for dispatch.

7. Delivery

We deliver to the locations specified during checkout.

The available delivery methods and associated charges will be displayed before you place your order.

We aim to dispatch orders within the timescale stated on the website. Delivery times are estimates and may be affected by circumstances outside our control.

Once an order has been dispatched, responsibility for delivery remains subject to the applicable consumer rights and the terms of the delivery service used.

If your order does not arrive within a reasonable period, please contact us using the details provided on our website.

8. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or materially different from the item you ordered, please contact us as soon as reasonably possible.

We may ask for photographs or other information to help us investigate the issue.

Where applicable, we will provide the remedies required by UK consumer law.

Nothing in these Terms and Conditions affects your statutory rights.

9. Your Right to Cancel

If you are a consumer, you may have a statutory right to cancel an online purchase within 14 days of receiving the goods, subject to applicable legal exceptions.

Where the cancellation right applies, you normally have a further 14 days after notifying us of cancellation to return the goods.

Returned goods should be handled with reasonable care.

We may make deductions where permitted by law if goods have been handled beyond what is necessary to establish their nature, characteristics and functionality.

Certain products may be excluded from cancellation rights where permitted by law, including certain sealed products where the seal has been broken for hygiene or other legally recognised reasons.

Further information about cancellation and returns can be found on our Returns Policy page.

10. Refunds

Where a refund is due, we will normally refund the original payment method.

Where required by law, refunds will include the applicable standard delivery charge originally paid by the customer.

We may wait until returned goods have been received, or until you provide evidence that they have been returned, before issuing a refund where permitted by law.

Selling Media to Us

11. Selling CDs and DVDs to Us

We may allow customers to offer CDs, DVDs and other media for sale to us through the website.

The information displayed during the valuation process is normally an estimated or provisional offer unless expressly stated otherwise.

Any valuation may depend on:

• The exact product.

• Barcode or catalogue number.

• Edition or release.

• Physical condition.

• Completeness.

• Disc condition.

• Packaging and artwork.

• Whether the product is genuine.

• Current demand and stock levels.

We reserve the right to inspect items before confirming a final purchase price.

12. Provisional Offers

A provisional valuation does not necessarily constitute a binding agreement for us to purchase the item.

After receiving and inspecting the items, we may:

• Accept the provisional valuation.

• Offer a revised valuation.

• Reject an item.

• Reject an entire submission.

Where we propose a revised valuation, we will provide details of the revised offer and, where applicable, give you the opportunity to accept or reject it.

13. Condition of Items

Items submitted for sale must be accurately described.

Unless agreed otherwise, items should be:

• Genuine and legally owned by you.

• In a condition reasonably consistent with the description provided.

• Complete with the relevant disc, case and artwork where applicable.

• Free from unlawful copies or counterfeit material.

We may reject items that are damaged, incomplete, counterfeit, duplicated inappropriately, or otherwise unsuitable for resale.

14. Ownership and Authority to Sell

By submitting an item for sale, you confirm that:

• You own the item or have full legal authority to sell it.

• The item is not stolen or unlawfully obtained.

• You are not subject to any restriction preventing you from transferring ownership of the item to us.

You must not submit items on behalf of another person without their authority.

We may refuse to purchase items where we have reasonable concerns about ownership or provenance.

15. Payment for Items We Purchase

Once your items have been inspected and the final valuation has been agreed, we will arrange payment using the payment method selected by you.

Depending on the options we offer, payment may be made by:

• PayPal.

• Bank transfer.

• Store credit or another method offered by us.

Payment times may vary depending on the selected payment method.

We may withhold payment while investigating suspected fraud, ownership disputes or other legitimate concerns.

16. Items We Do Not Purchase

We may choose not to purchase certain categories of media or individual items.

Examples may include:

• Counterfeit or copied products.

• Items that are materially damaged.

• Items missing essential components.

• Items that we do not currently require.

• Items that cannot be legally resold.

• Items where ownership cannot reasonably be established.

Our decision regarding whether an item is suitable for purchase will be made reasonably and in accordance with applicable law.

17. Returning Items We Do Not Purchase

Where we reject an item, we will explain the available options for returning or disposing of the item.

If you are required to pay return postage, this will be explained before the return is arranged where reasonably practicable.

If you do not respond to a request regarding rejected items within a reasonable period, we may take further action in accordance with our published selling policy and applicable law.

Accounts and Personal Information

18. Customer Accounts

If you create an account, you are responsible for keeping your login credentials confidential.

You must notify us if you believe that your account has been accessed without your permission.

You are responsible for ensuring that information supplied through your account remains accurate and up to date.

19. Personal Information

We process personal information in accordance with our Privacy Policy.

Personal information may be used to:

• Process orders.

• Arrange deliveries.

• Process payments.

• Process media purchases from customers.

• Communicate with customers.

• Prevent fraud.

• Maintain appropriate business records.

• Provide customer support.

Payment information may be processed directly by third-party payment providers.

Please refer to our Privacy Policy for further information about how personal data is handled.

Website Content

20. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, designs and software, belongs to or is licensed to us.

You may view and use the website for your personal, non-commercial use.

You must not reproduce, modify, distribute or commercially exploit website content without our prior written permission.

21. Website Availability

We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted availability.

The website may occasionally be unavailable because of:

• Maintenance.

• Updates.

• Technical problems.

• Hosting failures.

• Network problems.

• Circumstances outside our reasonable control.

We may change, suspend or discontinue parts of the website where reasonably necessary.

22. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party services may be subject to their own terms and conditions.

General Terms

23. Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise outside the normal course of our business.

If you are a consumer, nothing in these Terms and Conditions affects your statutory rights.

24. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by circumstances outside our reasonable control.

Such circumstances may include natural disasters, strikes, transport disruption, telecommunications failures, internet outages, cyber incidents, government action or other events beyond our reasonable control.

25. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on this website with the date on which it was last updated.

Changes will not retrospectively alter rights or obligations relating to an order that has already been accepted, unless required by law.

26. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you may also have rights under the laws applicable in your place of residence.

Any dispute will be subject to the jurisdiction of the courts applicable under the relevant consumer protection laws.

27. Contact Us

If you have any questions about these Terms and Conditions, an order, a purchase, or selling media to us, please contact:

Acoustic Matters

5 Canterbury Road, Sittingbourne, Kent ME10 4SG

Email: support@acousticmatters.uk

Telephone: 07801 187198

Website: https://acousticmatters.uk/

Last updated: 25 September 2026