Privacy Policy

Last updated: 25 September 2026

Acoustic Matters ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you use acousticmatters.uk, place an order with us, sell media to us, contact us, or otherwise interact with our services.

1. Who we are

The website is operated by:

Acoustic Matters
5 Canterbury Road, Sittingbourne, Kent
ME10 4SG
United Kingdom

Email: support@acousticmatters.uk

For data protection purposes, Acoustic Matters is the organisation responsible for your personal information.

2. Information we collect

Depending on how you use our website, we may collect:

When you purchase products

• Your name

• Billing address

• Delivery address

• Email address

• Telephone number, if provided

• Details of products ordered

• Order value and transaction information

• Information relating to delivery and returns

Payment card details are normally processed directly by our payment provider. We do not intend to store your complete payment card number or security code on our own systems.

When you sell media to us

We may collect:

• Your name

• Address

• Email address

• Telephone number, if provided

• Details of the CDs/DVDs you offer to sell

• Agreed valuation or purchase price

• Payment details necessary to pay you

• Correspondence relating to your sale

When you contact us

We may retain information you provide when you contact us by email, telephone or through our website.

Website information

We may collect technical information such as:

• IP address

• Browser type and version

• Operating system

• Device information

• Pages visited

• Date and time of visits

• Referring website

• Information about how you use our website

Some of this information may be collected using cookies or similar technologies. Please see our Cookie Policy.

3. How we use your information

We may use your personal information to:

• Process and fulfil orders

• Deliver products

• Process returns and refunds

• Process payments

• Process purchases of media from you

• Make payments to you

• Communicate with you about your orders

• Respond to enquiries

• Provide customer support

• Maintain records of transactions

• Prevent fraud and misuse

• Maintain the security of our website

• Improve our website and services

• Meet our legal and accounting obligations

• Send marketing communications where we are legally permitted to do so and, where required, you have provided consent

We will not use your personal information for purposes that are incompatible with the purposes explained in this Privacy Policy unless permitted or required by law.

4. Legal basis for processing

Depending on the circumstances, we may process your information because:

• It is necessary to perform a contract with you, such as processing an order.

• It is necessary for us to comply with a legal obligation.

• It is necessary for our legitimate interests, provided those interests are not overridden by your rights.

• You have given consent where consent is required.

5. Payment information

Payments made through our website may be processed by third-party payment providers.

We may receive information from the payment provider confirming that a payment has been authorised, captured, refunded, cancelled or otherwise processed.

We do not normally receive or store your complete payment card details.

6. Sharing your information

We may share relevant information with service providers where necessary to operate the website and provide our services.

These may include:

• Payment providers

• Delivery and postal services

• Website hosting providers

• IT and technical service providers

• Email service providers

• Accounting and professional advisers

• Fraud prevention services

• Government authorities or law enforcement where legally required

We do not sell your personal information to third parties.

7. International transfers

Some service providers we use may process information outside the United Kingdom.

Where this occurs, we will take appropriate steps to ensure that your personal information receives an appropriate level of protection in accordance with applicable data protection law.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information relating to orders, payments, accounting and transactions may need to be retained for longer periods because of legal, tax or accounting requirements.

9. Your rights

Depending on the circumstances, you may have rights including:

• The right to be informed about how your information is used

• The right to access your personal information

• The right to have inaccurate information corrected

• The right to have information erased in certain circumstances

• The right to restrict processing in certain circumstances

• The right to object to certain processing

• The right to data portability in certain circumstances

• The right to withdraw consent where processing is based on consent

You can contact us using the details below if you wish to exercise any applicable rights.

10. Marketing

If you have agreed to receive marketing communications from us, you can withdraw your consent at any time.

You can unsubscribe using the unsubscribe facility included in marketing emails or by contacting us.

We will not require you to provide a reason for withdrawing marketing consent.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Children's information

Our website is not intended specifically for children.

We do not knowingly collect personal information from children where this is prohibited by law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the date it was last updated.

14. Contact us

If you have any questions about this Privacy Policy or the way we use your information, please contact:

Acoustic Matters
5 Canterbury Road, Sittingbourne, Kent ME10 4SG
Email: support@acousticmatters.uk

15. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO).

ICO website: https://ico.org.uk/

ICO helpline: 0303 123 1113